Chicago – Assistant Branch Manager (106813)

Chris has been an Assistant Branch Manager for 15 years and enjoys all elements of retail banking operations and branch management.

She is seeking an opportunity with a northeastern Illinois bank.

Chris’ career skills as an Assistant Branch Manager include:

  • Ensured high morale, service levels, productivity, and job satisfaction by interacting daily with team members. Led team communication meetings, updating and educating employees on corporate changes and trends.  Implemented employee recognition programs.
  • Helped customers open new accounts, originate IRAs, and open or renew jumbo CD’s.  IRA Specialist.
  • Led team to achieve #1 ranking branch status in 2013 for overall Customer Satisfaction scores in market of 100+ branches. 89% of customers rated bank as a 9 or 10 on a scale of 1-10. Facilitated customer satisfaction meetings to teach employees how to achieve excellence.
  • Managed branch operations as well as supported staff through a significant change.  Became the first Private Client branch in Illinois.  (Highland Park Branch).
  • Coordinated audit readiness process to ensure excellent operational standards.
  • Maintained superb client relationships by rapidly resolving customer inquiries and complaints through knowledge, experience, research, and consideration of customer expectations.
  • Retained clients by building and growing consumer and business banking interactions. Deepened client associations while managing teller referrals to bankers.
  • Achieved monthly cash optimization goals and branch demand by proactively monitoring cash levels.
  • Earned award as one of the best management teams at the market level. Hand-picked to serve as guest speaker for operation manager’s meeting due to excellent branch efficiency, high customer satisfaction scores, and highly effective interactions with manager.
  • Designated Polish language Personal Banker due to fluency in Polish.

Chris is asking for a base salary minimum of $45K.

Kindly call Jeanie Maher or Tom Szmanda at 847-325-5457 or email us at: jeanie@symicorgroup.com.

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