Statewide (MI) – Chief Operating Officer – Credit Union (107293)

Karen is a Chief Operating Officer with a well-respected credit union and enjoys over 18 years of credit union leadership experience.

She is seeking an opportunity with a Michigan credit union.

Karen’s career skills as a Chief Operating Officer include:

  • Introduced and applied consumer analytics, business intelligence and data mining in scoring the entire company portfolio, thus enabling the marketing department to develop more targeted campaigns with higher response rates.
  • Spearheaded the successful organization-wide implementation of a new Loan Origination System (LOS) consisting of branch, web and mobile applications, which replaced the legacy core processor lending application, enabled “anytime, anywhere” service and allowing the discontinuation of third-party after-hours services and saving up to $50K annually.
  • Co-led an effective implementation of a new online banking platform including bill pay, mobile banking and mobile deposit capture, with an exceptional 95% retention rate of previous online banking users.
  • Introduced an innovative new loan product. Ran two promotions for 90 days and brought in just under $500K in new loans.
  • Identified and resolved 38+ operational inefficiencies resulting in significant time, resource and expense savings.
  • Exceeded scorecard goals in product categories in 2015 / 2016 — loan protection, loans approved, loans funded, approval time, membership and new loans to members. 
  • Achieved and maintained clean audits with no significant findings. All policies up-to-date.
  • Recognized for maintaining exceptionally low delinquency rates of .91%.
  • Served as lead for the Marketing Committee in 2015 and remain on the committee in 2016; additionally, serve on the ALM Committee in 2016.

Karen is asking for a base salary minimum of $145K.

Kindly call Jeanie Maher or Tom Szmanda at 847-325-5457 or email us at: jeanie@symicorgroup.com.

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