Candidate Profile #417322

Florida – Hernando County  – Deposit Operations Specialist

• Years of Related Experience: Five
• Minimum Hourly Rate: $16 per hour
• Work Area:  Hernando County, Florida
• Experience:
  • Managed the daily operations of a deposit operations team to ensure compliance with all banking regulations.
  • Developed and implemented procedures for deposit processing, account maintenance, and customer service inquiries.
  • Monitored the accuracy of deposits and withdrawals in multiple accounts to identify discrepancies or fraud.
  • Provided technical support on a variety of cash management systems, including ACH, wire transfer, and positive pay services.
  • Assisted customers with troubleshooting issues related to online banking platforms and account vendor discrepancies, such as automatic payments, balance inquiries, and checking errors.
  • Responded promptly and professionally to customer inquiries via phone or email.
  • Trained new employees on operational procedures for deposits and withdrawals, as well as all daily reports, software, and projects.
  • Worked closely with senior management on the development of long-term strategies for improving overall performance within the department.
  • Maintained regular performance appraisals for department staff through verbal, written, and ongoing review programs.
  • Coordinated preparation of external audit materials and external financial reporting.
• Education: Associate’s Degree 
• Reference #:  417322
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