Candidate Profile #145170

Tennessee – Deposit Operations Manager

  • Years of Related Experience: 19
  • Minimum Salary: $90K
  • Work Area:  Tennessee and surrounding states
  • Experience:
    • Oversaw deposit operations ensuring compliance, improving efficiency, and streamlining processes.
    • Improved deposit operations accuracy by 20% by proactively tracking Key Risk Indicators, identifying gaps, and implementing targeted resolutions for exceptions.
    • Directed 33 staff, including four supervisors and one assistant manager, ensuring compliance and operational efficiency in operations.
    • Managed both deposit and loan operations, driving performance improvements and operational excellence.
    • Reduced staff turnover by 50% by fostering a performance-enhancement culture through coaching, mentorship, and professional development programs.
    • Played a pivotal role in bank acquisitions and system implementations.
    • Achieved a 25% annual reduction in audit findings by implementing advanced risk mitigation strategies and maintaining precise documentation.
    • Reduced audit findings by 10%-15% annually, liaising between Deposit Operations and Risk/Audit and Compliance departments.
    • Strengthened communication with branch managers, resolving deposit account issues efficiently.
    • Improved document accuracy by 20%, tracking Key Risk Indicators (KRIs) and addressing exceptions.
    • Fostered a high-performing team culture by mentoring and developing staff while maintaining hiring standards.
    • Collaborated with senior management to develop and implement deposit-related policies aligned with strategic business objectives and operational goals.
    • Successfully converted thousands of data points, accounts, and customer profiles accurately during the core banking system transition.
    • Delivered expert guidance to internal staff and external clients on complex deposit-related matters, serving as a trusted subject matter expert.
    • Achieved average Key Result Area (KRA) score of 4.0/5.0, reflecting consistently high peer feedback.
    • Consecutive award winner over multiple years.
    • Proficient in Jack Henry (Silver Lake) and FIS Core System.
  • Reference #:  145170
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