Candidate Profile #418600

Illinois – Chicago Area – Mortgage Loan Servicing Manager

  • Years of Related Experience: 25
  • Minimum Salary: $110K
  • Work Area:  Chicago, Illinois Area
  • Experience:
    • Led a team of 50 employees
    • Responsible for the processors, disclosures, loan set-ups, underwriting, appraisal desk, closing, post-closing and compliance underwriting.
    • Experience working with Internal and External Auditors and external auditors from HUD.
    • Conducted thorough analyses of loan files to ensure compliance with investor and internal guidelines, maintaining a strong focus on investment quality and borrower creditworthiness.
    • Provided guidance and interpretations of underwriting standards to loan officers and processors, ensuring clarity and adherence to compliance requirements.
    • Successfully negotiated credit vendor contract to charge third-party verification services only on funded loans, netting annualized savings $100,000.
    • Project Lead for multiple IDFPR exams, CFPB Fair Lending review, and HUD exams, which resulted in no significant negative findings or matters requiring attention.
    • Led the implementation of technology solutions that scaled operations, including successful point-of-sale conversion, improving operational efficiency and client experience.
    • Collaborated with cross-functional teams and key stakeholders to drive quality improvements across the E2E mortgage operations, resulting in optimized workflows and enhanced customer satisfaction.
    • Directed all functions of the mortgage operations team, guiding the process from initial disclosure through post-closing to ensure seamless execution, compliance, and superior customer experience.
    • Demonstrated ability to manage a high-volume workload while maintaining quality and accuracy, adapting to changing needs and priorities.
    • Certified in Mortgage Underwriting, Mortgage Quality Control Specialist, and Mortgage Regulatory Compliance.
    • Holds a Certificate in Change Management, Management Analytics, and Strategy & Execution.
    • Experience with Encompass.
    • Proficient in Excel and Outlook.
    • Holds a CPA license in Illinois
    • References are available.
  • Education: Master’s of Business Administration Degree
  • Reference #:  418600
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