Customer Experience Officer – Up to $150K – Dallas, TX – Job # 1605
Who We Are
The Symicor Group is a boutique talent acquisition firm based in Lincolnshire, IL & San Antonio, TX. Our nationally unique value proposition centers around providing the very best available banking and accounting talent. In fact, most of our recruiters are former bankers or accountants themselves!
We know how to evaluate the very best banking and accounting talent available in the market. Whether you are a candidate seeking a new opportunity or a bank or company president trying to fill an essential position, The Symicor Group stands ready to deliver premium results for you.
The Position
Our client is seeking to fill a Customer Experience Officer role in the Dallas, TX market. The successful candidate will be responsible for playing a significant role in implementing the strategic goal of providing industry-leading client care experiences and services.
The position includes a salary of up to $150K and an excellent benefits package.
Customer Experience Officer responsibilities include:
- Implementing product development’s vision and establishing clear objectives, goals, and milestones for the customer experience strategy.
- Driving continuous improvement and champion positive change to improve service levels and increase customer satisfaction.
- Acting as a content expert on emerging customer experience trends and best practices.
- Leading and documenting the customer experience and communicate gaps throughout the organization by using customer journey mapping process.
- Measuring and observing customer usage and satisfaction and incorporating those findings into product and service developments.
- Identifying and implementing industry best practices, strategies, and processes to support best-in-class service experience.
- Working closely with key cross-functional stakeholders to improve customer experience, ensuring customer priorities are considered.
Who Are You?
You’re someone who wants to influence your own development. You’re looking for an
opportunity where you can pursue your interests and your passion. Where a job title is not considered the final definition of who you are, but merely the starting point for your future.
You also bring the following skills and experience:
- Bachelor’s degree in Marketing, Business, or equivalent business experience.
- Eight years of managing the customer experience in a service environment and formal customer experience training.
- Prefer banking or finance services experience.
- Strong understanding of multi-channel solution building with an emphasis on emerging channels including social media, mobile, chat, and CRM technology.
- Ability to work collaboratively with internal stakeholders and be a highly motivated self-starter with strong business acumen and negotiation skills.
- Working knowledge of Microsoft Excel and MS Word.
- Travel to a variety of locations to perform work and/or attend meetings as required.
The next step is yours. Email us your current resume along with the position you are considering to:
