VP Digital Banking Manager – To $200K – Washington, DC – Job # 3301

Who We Are

The Symicor Group is a boutique talent acquisition firm based in Lincolnshire, IL & Rockport, TX. Our nationally unique value proposition centers around providing the very best available banking and accounting talent. In fact, most of our recruiters are former bankers or accountants themselves!

We know how to evaluate the very best banking and accounting talent available in the market. Whether you are a candidate seeking a new opportunity or a bank or company president trying to fill an essential position, The Symicor Group stands ready to deliver premium results for you.

The Position

Our Washington, DC-based bank client is seeking to fill a VP Digital Banking Manager role. The successful candidate will identify opportunities for strategic shifts and business process transformations, translating the Bank and business strategies into near- and long-term digital initiatives and roadmaps aligned with the Bank’s strategies to drive growth by converting traditional businesses/transactions to digital ones.

This position offers a generous base salary of up to $200K and an excellent benefits package. (This is not a remote position).

VP Digital Banking Manager responsibilities include:

  • Lead and manage the digital bank’s operational teams (including deposit operations, fraud mitigation and customer service teams) to ensure that all operational processes are effective, streamlined and efficient
  • Define operating model for operations team, including strategies to hire vs. outsource; grow and scale team to meet the demands of the digital bank
  • Manage and drive the operations team’s policies, standards, processes and SLAs with a commitment to meeting SLAs and KPIs
  • Identify and evaluate potential third-party vendors for business process outsourcing to support the scaling operations; define accountability framework and manage vendors to ensure quality and performance
  • Collaborate with product and technology teams to identify, implement, and optimize operational tools to drive efficiency (e.g., self-service tools, automation within fraud monitoring, etc.)
  • Collaborate with compliance and risk management teams to ensure bank’s operational processes comply with all regulatory requirements and industry standards
  • Utilize data to inform decisions and to identify process improvements and continually propose, design, and implement activities and strategies to improve operational efficiency and customer satisfaction
  • Develop, implement and execute a multi-year strategic vision for the Operations team
  • Partners and collaborates with cross-functional leaders to ensure they are considering operational implications; utilizes strong stakeholder management and influence skills to build relationships across the organization
  • Perform other duties as assigned

Who Are You?

You’re someone who wants to influence your own development. You’re looking for an opportunity where you can pursue your interests and your passion. Where a job title is not considered the final definition of who you are, but merely the starting point for your future.

You also bring the following skills and experience:

  • Advanced degree in Business, Technology, or Management.
  • Five or more years of digital banking management experience.
  • Five or more years of strategic leadership experience and people management experience (preferably in operations, sales, customer relationships, and digital marketing).
  • Proven record of leading successful digital transformation projects and digital team(s) for financial institutions.
  • Maintain up-to-date knowledge of and adhere to all state and federal regulations that pertain to this position including but not limited to Bank Secrecy Act, Consumer Privacy, and Fair Lending.
  • The ability to use data, information, and communication technologies to find, evaluate, create, and communicate information, requiring both cognitive and technical skills.
  • Thorough understanding of the financial services industry particularly on evolving trends and the opportunities for growth afforded by digital technology.
  • Ability to function as a strategic leader who passionately articulates the digital future of the banking system and expands digital capability throughout the financial services system.
  • Demonstrated cross-functional communication and relationship-building skills to generate trust, teamwork, and collaboration.

The next step is yours. Email us your current resume along with the position you are considering to: